This comment is complicated for me. As a complete hypocrite who yells, there is no less effective way to get me to listen to someone than tone. I can almost always hear anyone out in an even tone. But if I hear any kind of snipe, passive aggressiveness or flat-out aggression, we are about to verbally rumble. I cannot even attempt to hear the words you’re saying if the tone is not maintained. Even if I hear it that way in an email or text or social media, I will match that energy and we get nowhere. It is why I struggle sooooo hard not to yell (or cry) when I am upset. Once that happens, the conversation is ineffective.